FAQs

What should I wear?

Please do not wear high heels. Stout waterproof shoes or wellingtons are advisable as the field can often be very damp early morning and evening. A hat for those who may be ‘thin on top’ as the burner creates some radiant heat. It is just as warm in the sky as on the ground – the same clothes as one would wear to go out for a walk in the countryside. It is not cold in flight, but it can be chilly after landing in the early mornings or late evenings.

Can I use my cell/mobile phone or camera?

You may use your mobile if it is set to Flight/Airplane Mode. You can bring a camera, binoculars or camcorders as the balloon makes an excellent platform for photography. They must not be in metal cases and they are carried at your own risk. All cameras and phones must be stowed away securely on take off and landing. Please check with your pilot before using your phone or camera to take pictures or videos.

How long is the flight?

Each flight is approximately 45 minutes to 1 hour. Guests should allow 3—4 hours for the full experience including check in, inflation, flight, pack up and travel back.

Are we insured?

We carry £5,000,000 worth of third party and passenger liability insurance. Please be advised though that your personal possessions e.g. cameras, phones, bags and glasses are carried at your own risk.

Can friends and family follow the balloon?

Please tell the pilot if you have followers. It is entirely at the discretion of the pilot to allow people to follow the balloon. Followers must be aware that the retrieve vehicle makes frequent stops, so to keep well clear. When the balloon lands they must stay with their car and must not enter any private land or property. Please follow any instructions from the balloon crew.

Age and Ability of passengers

Passengers can enjoy balloon flights at all ages. There are no upper age limit restrictions as long as the passenger can stand for about an hour and can get in and out of the basket with little aid. You will be asked to sign a form to confirm you are medically fit to fly. Children must be at least 10 years old. Children under the age of 16 must be accompanied by an adult. All passenger must be at least 4’ 6“ to be able to see over the side of the basket.

What happens if my chartered flight is cancelled due to bad weather?

If on your chosen day the weather is not forecast to be safe and suitable, we will simply postpone and re-book you to a convenient date. Ballooning forecasts are obtained direct from the met office. Flight cancellations are decided with your safety in mind. Your ticket is valid for 12 months from the date of issue.